In this section, I like to give some answers on questions.
If you think to know anything or maybe you miss something which can help others,
just let me know so I can put it in below.

What happens after I do a booking?
A few days after I received your booking, you will get a confirmation by email that the things you have booked are available. Then in a few weeks time, you will receive another email with Vouhers, your Itinerary and the Invoice. If you booked domestic flights with me, then also you find attached the electronic tickets (e-tickets).

When do I have to pay?
After you receiving the invoice, I will ask for the following payments: If you already received your flight e-tickets, then I like to have the payment for those tickets.  Also I ask for a 30% deposit for the rest of the tours.

Why do I have to pay a deposit?
A deposit is needed to hold your reservations.
Some companies are not holding reservations when there is not a deposit.

Can we trust this company?
Very nice question and asked many times. I am not in the position to answer this question, others are.
But consider, that I normally pay flight tickets in advance.
It is my risk if my guests are going to pay and show up, or not. So who has to trust who?
Of course if you like to have credentials from previous guests or maybe from the company's I have booked your tours with, I can put you in contact with them.

What happens in case of a cancellation?
Many companies have cancellations procedures, which I also have to adhere to.
Basic standard rules are:
(a)  Confirm date to 30 days before arrival in Sabah - 30% of the trip's full cost will be forfeited
(b)  29 to 15 days before arrival in Sabah - 50% of the trip's full cost will be forfeited
(c)  14 days to arrival date in Sabah - 75% of the trip's full cost will be forfeited
(d)  No show - 100% of the trip's cost will be forfeited
If I can escape above rules, then I will, but of course you have to understand that if I have to pay bills, you have to settle them as well. Normally I try to settle this in a good matter. I do not want to earn anything on a tour which is not done. So I try to pay back in 100%, but depends on the operators policy. If I have to pay, then you have to pay as well.

Who is actually doing the tours?
As an agent, I bring your excursions under with a local tour operator. This tour operator is the one who is going to conduct your tours. I personally will stand in for the quality of these operators. In your Travel Itinerary will stand if I personally conduct your tour or not. Normally I concentrate my tours around Kota Kinabalu. The city KK is my home base from which I do my work. Therefore I do not conduct tours in Sandakan or Sarawak, only on special request.

Why do we book through an agent?
That's because we know the market. We easily can shift from operators when they are neglecting their services. We constantly monitor what's going on, new lodges, hotels but also new packages. Also as an agent I know personally the offices from the operators I use. This is useful sometimes because knowing the people behind the telephone helps when you need some special arrangements done.